A Voice over Internet Protocol (VoIP) call center phone system is a cloud-based software platform built to handle a call center’s volume. Traditional call center private branch exchange (PBX) systems handle only voice communications and they require hardware, professional setup and IT support. VoIP systems, including Hosted PBX, use Internet technology to allow call centers not only to answer and make calls, but also to manage and distribute huge amounts of calls as well.
VoIP cloud-based software is activated in a relatively short time on specially designed telephones, eliminating the need to wait for and install phone lines. If your call center VoIP provider is Time Technology, you simply download apps on existing Internet-enabled devices, such as laptops, tablets and smartphones, and your staff will be answering calls in minutes.