Call Centers

Remote teams are supported. VoIP call center phone systems work well in the office, at home or wherever your employees set up shop. Allowing staff to work from home increases their satisfaction and improves productivity. Calls may be made and answered at all times, which is great if your operation spans different time zones or even the entire world. 

Features abound. In addition to services offered by traditional phone plans, such as voicemail, caller ID, call forwarding and three-way calling, VoIP service allows you to add dozens of convenient features. The ability to connect via desktop, tablet and cellphone allows employees to place and receive calls from these devices from anywhere, at any time. Other useful options are call paging , auto attendant, video calling and conferencing, and more. 

Costs are reduced. VoIP systems do not require the purchase of expensive hardware. They are “installed,” maintained and upgraded by a call center VoIP provider – like Time Technology – from the provider’s facility without the involvement of your IT personnel, who are now free to focus on other aspects of your business. And with a VoIP system, not only are the direct costs lower, but you also know what your monthly bill will be — you are no longer charged extra fees for additional lines or toll calls.